Support Services

OIT Support Services has six teams that provide a range of services for WVU students, faculty, staff, and administrators:

• Academic Information Services (AIS): computer labs, test scanning, student evaluation of instruction (SEI)
• Classroom Technology (CTec) : support for electronic classrooms on campus
• Help Desk: phone support, ticket handling for all OIT services, support for WVNET Internet Access accounts, desk side support for Administrative Network users
• LAN Services: Administrative Network accounts and wireless users, Windows servers belonging to OIT, GroupWise system administration, and MasterID (formerly known as AD or Active Directory) accounts.
• Software Licensing Information Center (SLIC): coordinates software purchases campus-wide.
• Technology Support Center (TSC): jointly reports to OIT and Student Affairs; hardware purchase advice, ResNet support for residence halls, computer repairs for students, computer maintenance program.
• Repair Services

Updated October 31, 2006